Terms of Service

Dr.incity lets you find participating clinics, book a consultation, and track your live queue position. We are a booking, queueing and request platform only.

Dr.incity does not provide medical advice, diagnosis, or treatment, and is not a substitute for professional medical care. In a medical emergency, contact local emergency services or go to the nearest hospital directly — do not book through the app.

Clinics and doctors on Dr.incity are independent providers. They are responsible for the care they deliver, their fees, and the actual running of their queue. We verify that listed clinics are legitimate operating businesses. Each clinic is responsible for confirming that the doctors it lists hold a valid medical registration. We are not a party to your consultation.

• Sign-in is by one-time password (OTP) sent to your phone number. Keep your phone secure — anyone who can receive your OTP can access your account.
• You must provide your real name so the clinic can identify you.
• You must be at least 18, or use the service through a parent or guardian.
• You can delete your account at any time from account settings; see the Privacy Policy for exactly what happens to your data.

• Wait times are estimates, never guarantees. They are calculated from the clinic’s actual consultation pace that day and can change quickly — consultations run long, doctors take breaks, patients miss their turn.
• Clinics may insert a medical emergency at the front of the queue. If this moves you back, we tell you by SMS. This is a condition of using a live-queue service for healthcare, and no compensation is owed for the added wait.
• Your queue position is held for you, but you must be at the clinic and checked in by reception when your turn arrives. If you have not arrived, the queue pauses or moves on and the clinic may mark you as a no-show.
• The clinic’s reception desk is the final authority on its queue. If the app and the desk ever disagree, the desk is right.

• Some clinics ask for the consultation fee online when you book. Before you pay you see the doctor’s fee and Dr.incity’s platform fee as separate lines, and the total. Other clinics collect their fee at the desk, as they always have.
• Payments are processed by Cashfree Payments, an RBI-authorised payment aggregator. The platform fee is Dr.incity’s charge for the booking service. Where the doctor’s fee is also paid online, Dr.incity receives it on the clinic’s behalf and pays it to the clinic after your visit; where it is paid at the desk, Dr.incity never handles it. Dr.incity never sees your card, bank or UPI details.
• Cancellations and refunds follow our refund policy, in the version in force when you booked. If the doctor or clinic cancels, or we could not keep the appointment you paid for, you get everything back.

• You can ask a hospital on Dr.incity for a bed or an ambulance. This is a request, not a booking: the hospital decides whether and when it can help, and Dr.incity does not run or dispatch ambulances.
• In an emergency, call 108 or 112 first. Do not wait for a hospital to answer a request. Availability and arrival times are never guaranteed.
• Your request, including any pickup address and note you add, is sent to the hospital you select, with your consent for that request. Please do not put a diagnosis or other medical details in the notes.

You agree not to:

• Book appointments you do not intend to attend, or hold slots for resale.
• Use another person’s phone number or impersonate anyone.
• Attempt to access other patients’ or other clinics’ data.
• Interfere with the service’s operation or attempt to bypass its security.

We may suspend accounts that repeatedly no-show or that abuse the service, after reasonable notice where practicable.

We aim to keep Dr.incity available and accurate, but we do not promise uninterrupted service. Live updates depend on your network connection and the clinic’s participation. If the service is unavailable, you can always walk in and use the clinic’s desk directly.

To the maximum extent permitted by law, Dr.incity is not liable for the medical care you receive, for a clinic’s handling of its queue, or for losses arising from wait-time estimates, SMS delivery delays, or service interruptions. Nothing in these terms limits liability that cannot be limited under Indian law.

We may update these terms; material changes will be notified in the app and take effect only after you re-accept them. These terms are governed by the laws of India, with courts in Mumbai, Maharashtra having exclusive jurisdiction.

How we handle your data and the cookies on our website is explained in the Privacy Policy and the Cookie Policy.

Questions about these terms: admin@drincity.com.