Run your clinic from a single pane of glass.
Manage staff, schedules, and daily operations from one unified dashboard that reads directly from your patient live queue.
The problem
Three places the back office loses a day
None of these are staffing failures. They're all the same missing thing: the clinic's own numbers, in a form someone can act on.
Rosters are built blind
Staffing for next Tuesday is guessed from memory of last Tuesday. The clinic is overstaffed on the quiet morning and short two people on the busy one.
Nobody owns the numbers
Average wait, slot utilisation, which hour actually breaks — knowable in principle, nowhere in practice, so the same bottleneck repeats every week.
Compliance lives in a drawer
Credentials, renewals and time records sit in a folder someone has to remember to open. It works until the month it doesn’t.
The design
Empowering your healthcare workforce
Turning patient flow data into operational intelligence — written in the future tense, because none of it is built.
Dynamic Staff Scheduling
The intent: build rosters against the patient volume the live queue has already recorded, instead of against last month’s guess.
Performance Analytics
Queue velocity, average wait, slot utilisation and workload spread — the numbers a clinic director needs, without adding a single form for clinical staff to fill in.
Unified Payroll & Compliance
Credentialing, time-tracking and renewals held in the same secure system as the roster, so an expiry is a notification instead of a discovery.
Multi-Site Rosters
A doctor working across three clinics is one person with one schedule — the same model the live queue already uses for affiliations today.
Bottleneck Timing
Not just how long the average wait was, but which hour it happened in and which room it happened in — the version of the number you can act on.
One Login, One Roster
Staff already sign in to run the queue. HR & Ops is designed to be the same account and the same dashboard, not a second system to administer.
Status, plainly
Where this actually stands
Everything above describes a design. This is what exists, what doesn't, and what we refuse to guess at.
- DesignedThe scheduling model and the analytics it would read from are worked out against the queue data the live product already produces.
- Not builtNo roster builder, no payroll, no HR records stored anywhere. Nothing on this page is running in any clinic today.
- No date committedNo release quarter is published, and won’t be until the live queue pilot is stable. The waitlist is how you hear first.
Beyond patient care.
A clinic can't provide a top-tier patient experience if the back office is in chaos. Dr.incity HR & Ops is designed to bring the same approach to internal management that the live queue brought to the waiting room.
Keep your staff steady, so they can keep your patients healthy.
Every number here is one the queue already records to do its own job — so operational reporting costs clinical staff nothing extra.
Explore the designFAQ
Before you sign up
Including what you can already manage today, which is more than nothing and less than this page.
Transform your backend operations.
HR & Ops is in design, not production. In the meantime, the live queue is real — and it's where every number this product would read from comes from.